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TERMS & CONDITIONS

Terms & Conditions

Who we are

Welcome to PSYHOME ASIA ENTERPRISE. Terms and conditions stated below applies to all visitors and users of https://psyhomeasia.com/. You are bound by these terms and conditions as long as you’re on https://psyhomeasia.com/

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General

The content of terms and conditions may be change, move or delete at any time. Please note that https://psyhomeasia.com/ have the rights to change the contents of the terms and conditions without any notice. Any violation of rules and regulations of these terms and conditions, https://psyhomeasia.com/ will take immediate actions against the offender(s).

Site Contents & Copyrights

Unless otherwise noted, all materials, including images, illustrations, designs, icons, photographs, video clips, and written and other materials that appear as part of this Site, in other words “Contents of the Site” are copyrights, trademarks, trade dress and/or other intellectual properties owned, controlled or licensed by PSYHOME ASIA ENTERPRISE.

Link to other sites

Any access link to third party sites is at your own https://psyhomeasia.com/ will not be related or involve to any such website if the user’s content/product(s) got damaged or loss have any connection with third party site.

Inaccuracy Information

From time to time, there may be information on https://psyhomeasia.com/ that contains typographical error, inaccuracies, omissions, that may relate to product description, pricing, availability and article contents. We reserve the rights to correct any errors, inaccuracies, change or edit information without prior notice to the customers. If you are not satisfy with your purchased product(s), please return it back to us with the invoice.

RESCHEDULE, CANCELLATION, AND REFUND POLICY

For Consultation Session

To confirm appointment, client is expected to complete the transaction within 24 hours prior to the appointment. Cancellation of sessions with less than a day’s notice will incur a cancellation charge of 50% of the session fee. In the event of an emergency situation (i.e. sudden illness, accident, etc.), Clients must immediately notify the Therapist of the cancellation/reschedule at least 2-hours in advance of the session. Failure to do so will also incur a cancellation charge of 50% of the session rate. Emergencies will be reviewed on a case by case basis. In the event that the Therapist must cancel a session, every effort will be made to reschedule a make-up session for the Client. If a refund is needed, it will be processed within 7–10 working days.

For Reports & IDN Health Checking

If you’ve made a purchase and would like to cancel it, you can do so if you notify us within 24 hours of receipt of successful payment notification via email from SenangPay. Kindly contact us at info.psychologyhome@gmail.com for the cancellation request and payment minus administrative fee of 1.5% will be refunded accordingly within 5 working days.

For Personalised Frequency

Therapy that is bespoke & made-to-order to your specific requirements are non-refundable.

We reserve the right to reject any cancellation, refund that deemed unfit or unreasonable.

CONFIDENTIALITY & PRIVACY POLICY

All information shared during consultation sessions is strictly confidential. No detailed information about your session will be disclosed to anyone outside of Psychology Home without your prior written consent. However, under certain circumstances (as described below), all Therapists are mandated (by law) to break confidentiality, if/when:

  • Client poses a danger to him / herself.
  • Client makes a serious threat of violence towards a reasonably identifiable victim.
  • Client provides written authorization to request the release of information.
  • The Court orders a release of information (*Our centre does not provide psychological services for court cases or police cases. Kindly discuss with your Therapist if you have any queries regarding this matter).
  • Client is below 18 years of age, parents/guardians have the rights to access therapeutic information (* However, we hope parents/guardians acknowledge the importance of confidentiality. The therapist will brief parents/ guardians of the summary of the session).
  • A child / an elderly person is abused or neglected.

Professional Consultations & Case Discussions

  • To enhance the quality of care, our professionals may consult with other licensed health and mental health experts regarding cases.
  • Every effort will be made to protect your identity, and only relevant clinical details will be discussed.
  • All consulting professionals are legally bound by confidentiality agreements.
  • If you do not object, we will not notify you of such consultations unless it is deemed necessary for your care.

Duty to Protect: Emergency Situations

While confidentiality is a priority, there are specific legal and ethical exceptions where we may be required to disclose information:

  • If there is a credible and immediate threat of harm to yourself or others, we may be required to take protective actions. These may include:
    • Seeking hospitalization for you
    • Notifying family members or emergency contacts
    • Informing law enforcement or medical personnel
  • Confidential information will only be disclosed to the extent necessary to prevent harm.

No Recording Policy

To ensure privacy and the integrity of our sessions:

  • No Recording by Psychology Home: We will not record any part of your session (video or audio).
  • No Recording by Clients: You are strictly prohibited from recording, photographing, or capturing any part of the session using any device, including but not limited to:
    • Mobile phones
    • Cameras
    • Audio recorders
    • Any other recording equipment
  • This policy applies to both in-person and online/virtual sessions.

Session Booking Policy

  • Personalized Appointments: The session is booked specifically for the named participant.
  • No Last-Minute Substitutions: If you have booked a session, you cannot replace yourself with another person to attend on your behalf without prior approval.
  • Rescheduling & Cancellations: If you need to change or cancel your session, please inform us in advance based on our rescheduling policy. Last-minute substitutions or attendance by another person without approval will not be permitted.
  • If you are late for your appointment, you may be asked to reschedule or your appointment may be shortened accordingly.