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PROFESSIONAL
SUCCESS PROJECT
// EMPLOYEE ASSISTANCE PROGRAM IN MALAYSIA
Reliable EAP Services and Programs
Our EAP solutions are designed to support a healthier and more resilient workplace.
EAP in Malaysia supports individuals facing challenges in work, home, or family life. PsyHome provides EAP services primarily for employees. Extending support to spouses and eligible dependents is optional and subject to the company’s decision when setting up the program. We offer practical assistance to address personal or work-related issues impacting job performance or well-being.
Explore the services designed to navigate life changes and workplace challenges with our Employee Assistance Program in Malaysia. Learn more about ‘What Is An Employee Assistance Program (EAP)’ in our article here.
Our Statistics
FROM EAP PROGRAMS
What Is Included in the PsyHome Employee Assistance Program (EAP)
PsyHome’s Employee Assistance Program is designed to support organisations through a structured core offering, complemented by optional services that align with workplace needs, risk management priorities, and employee wellbeing goals.
Our EAP supports employees while providing HR teams and management with a clear, confidential, and scalable mental health framework.
Confidential Counselling
Private, one-on-one sessions addressing mental health, stress, and personal issues with experienced psychologists.
Crisis Support
Immediate assistance for employees facing urgent emotional or psychological crises.
Work-Life Balance Guidance
Strategies to manage workload, personal responsibilities, and reduce burnout.
Career Development Support
Helping employees overcome career-related challenges and improve job satisfaction.
Conflict Resolution
Facilitating healthy communication and resolving workplace conflicts to improve team dynamics.
Mental Health Awareness
Education and resources to promote psychological well-being within the workplace.
// Service Package
What Our EAP Services Included
Professional Counselling and Psychological Support
Employees receive access to qualified psychologists for confidential counselling sessions that address work related stress, emotional challenges, and personal concerns that may affect performance and wellbeing.
Mental Health Screening and Assessments
Structured screening tools help identify early signs of stress, burnout, anxiety, and emotional strain. This supports early intervention and informed organisational planning.
EAP Programme Orientation Session
An introductory session is provided to help employees understand how the EAP works, what support is available, and how confidentiality is maintained. This encourages utilisation and reduces hesitation in seeking help.
Mental Health Awareness and Advocacy Initiatives
On site or virtual awareness activities help normalise conversations around mental health, reduce stigma, and promote a supportive workplace culture.
Administrative and Digital Support
PsyHome provides ongoing administrative coordination and digital access support to ensure smooth scheduling, reporting, and employee access to EAP services.
Customisable Add On EAP Services
PsyHome offers a range of add on services that strengthen the core Employee Assistance Program. These services allow organisations to address workplace mental health needs more proactively while supporting employee wellbeing, engagement, and organisational resilience.
Mental Health Webinars
Structured webinars delivered by registered psychologists to support employee awareness and early intervention. Topics focus on stress management, emotional regulation, burnout prevention, and workplace wellbeing. Designed to support large teams efficiently while reinforcing mental health literacy across the organisation.
Employee Support Groups
Facilitated group sessions that provide a safe and confidential space for employees to share experiences, build coping skills, and feel supported by peers.
Suitable for teams facing shared stressors such as workload pressure, organisational change, or prolonged uncertainty.
HRD Claimable Workshops and Trainings (Online and Onsite)
Targeted mental health workshops designed for employees, managers, and leadership teams. Sessions focus on psychological safety, resilience, communication skills, and early identification of distress.
These workshops and training programmes support organisational development goals while aligning with HRD Corp training initiatives.
Critical Incident Stress Management (CISM)
Critical incidents in the workplace can significantly impact employees and operations. PsyHome’s CISM service provides structured psychological support following distressing events to help stabilise teams and reduce long term emotional impact.
This service may be activated following incidents such as workplace accidents, sudden loss, traumatic events, or crisis situations.
CISM support includes
- Immediate psychological intervention
- Facilitated group support sessions
- Individual counselling access when required
- Guidance for HR and management teams
- Follow up support to aid recovery and return to work
The Workplace Mental Health Is a Business Priority
Mental health challenges are increasingly affecting employee performance, engagement, and retention across organisations. What was once addressed informally now requires structured and proactive management. Rising stress and burnout contribute to productivity loss, absenteeism, and workforce instability. These trends highlight the need for confidential and accessible mental health support as part of an effective workforce strategy.
The data below reflects the growing impact of workplace mental health and why many organisations are adopting Employee Assistance Programs.
What Happens When Employees Lack Mental Health Support
When mental health support is not available, the impact extends beyond individual wellbeing and begins to affect team performance, workplace culture, and organisational stability.
Without early and confidential psychological support, organisations often experience the following workforce challenges.
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Workplace Issue
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Organisational Impact
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Increased Absenteeism
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Employees experiencing unmanaged stress or emotional strain are more likely to take frequent sick leave, disrupting productivity and operational continuity.
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Rise in Presenteeism
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Employees may remain at work while mentally or emotionally unwell, resulting in reduced focus, lower quality output, and a higher risk of errors.
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Higher Employee Turnover
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Ongoing stress and lack of support contribute to disengagement and resignations, increasing recruitment costs and the loss of experienced talent.
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Growth of Quiet Disengagement
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Employees may withdraw emotionally from their roles, meeting only basic expectations while disengaging from collaboration and initiative.
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Lower Employee Engagement
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Reduced motivation and morale can weaken team dynamics, affect service quality, and impact overall organisational performance.
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Why HR and Management Need To Engage An EAP Services?
These datas highlight why Employee Assistance Programs are no longer optional benefits. They are a practical workforce strategy that supports compliance, performance, and long term organisational resilience. A structured EAP enables organisations in Malaysia to support employee wellbeing while managing psychosocial risk and protecting productivity.
Up to 5x Return on Investment
Organisations that invest in employee mental health support can see returns of up to five times the initial investment, driven by reduced absenteeism, presenteeism, and employee turnover.
Source: Deloitte Insights
Mental Health Screening and Assessments
Workplace mental health screening and structured psychological support are associated with clear improvements in employee stress, anxiety, and depressive symptoms, supporting healthier and more focused teams.
Source: BMC Public Health
EAP Programme Orientation Session
Employer supported mental health initiatives are linked to lower absenteeism rates and improved employee retention, helping organisations maintain workforce stability and continuity.
Source: Workplace Strategies for Mental Health
Mental Health Awareness and Advocacy Initiatives
Depression and anxiety contribute to an estimated US$1 trillion in lost productivity each year worldwide, reinforcing the need for proactive mental health support at work.
Source: World Health Organization
Build a more resilient and collaborative workforce
Do you know that conflicts can happen between employees, leaders, and departments, and organisations that manage them well often see stronger teamwork and better outcomes?
Talk to us about our EAP solutions.
// THE BENEFITS
Key Benefits Of
Resolving Employee Conflict To Employers
Conflict in the workplace is inevitable. It can occur between coworkers, managers, employees, or even between different departments or teams. Employers prioritising resolving conflicts can reap many benefits for their organisation.
Key Benefits of an EAP Program
for Employers and Employees
PsyHome’s Employee Assistance Program (EAP) is designed to foster a healthier, more resilient workplace by offering professional support that benefits both employers and employees. Here’s how our EAP can make a meaningful difference:
For Employers
Improved Workplace Productivity
Employees who receive timely support are better able to stay focused, engaged, and productive.
Reduced Absenteeism
EAPs help address mental health concerns, stress, and personal issues early, lowering time-off rates.
Lower Staff Turnover
A supportive environment encourages employee loyalty and reduces recruitment and retraining costs.
Positive Work Culture
Promotes a healthier, more open work environment that values employee well-being.
Risk Reduction
Proactively managing stress and conflict reduces the chance of workplace incidents and disputes.
For Employees
Confidential Support Services
Access to professional counselling and resources for personal, family, and work-related concerns.
Better Mental and Emotional Health
Employees can manage stress, anxiety, or burnout with guidance from qualified professionals.
Work-Life Balance
EAP services help employees find strategies to balance personal and professional responsibilities.
Empowerment and Resilience
Encourages self-growth and equips employees with tools to cope with challenges effectively.
Enhanced Job Satisfaction
Feeling supported improves morale, motivation, and overall job satisfaction.
Is your Training Program HRDC claimable?
Yes, it is HRDC fully claimble. From trainer fees, venue fees & transportation fees, all claimable under HRDC.
Our Top-Rated Google Reviews
// Clients' Feedback
What Client's Says?
Goh J.B.(Work-related stress)
Yang(Relationship issue)
Sathya, P.(Relationship issue)
Christian(Personal issue)
Nadhirah(Relationship issue)
Goh C. K.(Work-related stress)
Alex W.Y.(Future Confusion)
Kesavan K.(Weight management & Work Stress)
Wine(Personal Development)
Your NameWeb Developer
Your Name(Relationship issues)
// Our Client
Companies We Serve
// Our Client
Companies We Serve
// FAQ's
Frequently Asked Questions About Our EAP Programs and Services
An Employee Assistance Program (EAP) provides confidential support and resources for employees dealing with personal or work-related issues. It includes counseling, mental health support, and work-life balance assistance.
EAPs are paid 100 percent by the employer and are administered through a third-party company. Employees can feel confident that because it’s administered outside of the company, the personal details shared are confidential. The employee can speak freely about whatever challenge they’re facing and know that the employer won’t have those details. The employee can’t take an EAP with them when leaving the job, unlike traditional health benefits.
EAP services offer numerous benefits, such as improved mental health, better stress management, and enhanced work performance. Employees gain access to professional support and resources to help them navigate personal and work-related challenges.
An EAP helps lower employee turnover by providing support for personal and work-related issues, leading to higher job satisfaction and loyalty. By addressing problems early, employees are less likely to leave, reducing the costs associated with recruiting and training new staff.
Discover how Psyhome’s EAP solutions can help you retain top talent. Contact us today to learn more!
An EAP combats presenteeism—when employees are at work but not fully productive—by offering resources for mental health and stress management. By improving employees' well-being and reducing distractions, the EAP helps enhance overall workplace productivity and effectiveness.
Boost productivity with Psyhome’s tailored EAP programs.
Get in touch to see how we can help!
In Malaysia, the cost of poor mental health to organisations through absenteeism, presenteeism, and staff turnover was estimated at RM14.46bn in 2018, or RM946 per employee. So the EAP can significantly reduce absenteeism by providing employees with support for personal issues that may otherwise lead to frequent absences. By helping employees manage stress and other challenges, the EAP helps them maintain better attendance, thereby cutting down on the costs associated with unplanned absences.
Minimise absenteeism with Psyhome’s effective EAP services. Contact us to find out more!
EAP services typically include counseling, crisis intervention, legal and financial advice, and wellness programs. These services are designed to address a wide range of issues affecting employees’ well-being and productivity.
Implementing an Employee Assistance Program (EAP) in Malaysia involves partnering with a provider that offers tailored solutions to meet your organization’s needs. At PsyHome, we specialize in delivering effective EAP services to support your employees and enhance their overall well-being.
Yes, EAP services are confidential. Employees can access support without fear of their personal issues affecting their work or privacy. Confidentiality is a key component of effective EAP services.
PsyHome’s EAP services are designed to address and resolve personal and professional issues that impact employees. By providing access to expert support, our programs help reduce absenteeism, improve focus, and enhance overall workplace productivity.
