// About Me
Education & Memberships
- Bachelor of Science (with Honours) in Psychology from Universiti Tunku Abdul Rahman, Kampar
- Master of Business Administration (MBA) fromINTI International University
// About Me
Ms. Vane Yen
BUSINESS OPERATION LEAD
Experience and responsibilities:
- Conducting psychoeducation and wellness talk on social media
- Oversee day-to-day business operations and ensure alignment with organizational goals.
- Develop, implement, and improve workflows, SOPs, and operational policies.
- Analyze data to support decision-making and operational improvements.
Assist in planning and executing business strategies, projects, and new initiatives.
Evaluate and improve business systems, digital tools, and workflows.
89%
Operational & Strategic Skills
85%
Leadership & People Management
80%
Analytical & Problem-Solving Skills
// About Me
My Strength
Operational & Strategic Skills
Able to streamline daily center operations, improve workflows, and plan initiatives that support both clinical services and business goals. Ensures resources, schedules, and systems run efficiently to enhance client experience and team productivity.
Leadership & People Management
Leads and supports therapists, admins, and interns with clarity and empathy. Coordinates responsibilities, provides guidance, and fosters a collaborative environment to ensure smooth service delivery and staff well-being.
Analytical & Problem-Solving Skills
Uses data, feedback, and observations to identify gaps in operations, client flow, and service processes. Able to resolve challenges quickly and implement solutions that improve efficiency, client satisfaction, and team coordination.