Terms & Conditions

Who we are

Welcome to PSYHOME ASIA ENTERPRISE. The terms and conditions stated below apply to all visitors and users of https://psyhomeasia.com/. You are bound by these terms and conditions for as long as you use the site.

General

The content of these terms and conditions may be changed, moved or deleted at any time. PSYHOME ASIA ENTERPRISE reserves the right to change the contents of the terms and conditions without notice. Any violation of these terms may result in action being taken against the offender(s).

Site contents & copyright

Unless otherwise noted, all materials on this site — including images, illustrations, designs, icons, photographs, video clips, and written and other materials ("Contents of the Site") — are copyrights, trademarks, trade dress and/or other intellectual property owned, controlled or licensed by PSYHOME ASIA ENTERPRISE.

Links to other sites

Access links to third-party sites are used at your own risk. PSYHOME ASIA ENTERPRISE is not responsible for, and has no connection to, any loss or damage arising from your use of third-party websites.

Inaccuracy of information

From time to time there may be information on the site containing typographical errors, inaccuracies or omissions that may relate to descriptions, pricing, availability or article content. We reserve the right to correct any errors, inaccuracies, or to change or edit information without prior notice.

Reschedule, cancellation & refund policy

For consultation sessions

Payment & appointment confirmation. To confirm your consultation session, full payment must be made within 24 hours of booking and at least 24 hours before the scheduled appointment. Once payment has been made, the assigned therapist will remain unchanged. However, if after the first session you feel the therapist may not be the right fit, please let us know — we'll gladly help arrange a more suitable match for future sessions.

Session booking policy.

• Personalised appointments: each session is uniquely reserved for the named participant based on their individual needs.
• No last-minute substitutions: you may not send someone else to attend on your behalf without prior written approval.
• Rescheduling & cancellations: if you need to change or cancel, please inform us as early as possible, in line with the policy below.
• Late arrivals: if you arrive late, your session may be shortened, or you may be asked to reschedule.

Cancellation & emergency policy.

• Late cancellation (less than 24 hours' notice): incurs a charge of 50% of the session fee. For clients on a package, one session is deducted instead.
• "No-show" (without notice): treated as a late cancellation — the full fee is charged, or a full session is deducted from a package.
• Emergencies: in an emergency (e.g. sudden illness or accident), notify the therapist at least 2 hours before the session; otherwise a 50% charge applies. Emergencies are reviewed case by case.
• Refunds: where a refund is required, it will be processed within 7–10 working days.

For reports & IDN health checking

If you'd like to cancel a purchase, you may do so by notifying us within 24 hours of the successful payment notification. Contact us at info.psychologyhome@gmail.com; payment, minus an administrative fee of 1.5%, will be refunded within 5 working days.

For personalised frequency therapy

Therapy that is bespoke and made to order to your specific requirements is non-refundable. We reserve the right to reject any cancellation or refund deemed unfit or unreasonable.

Confidentiality & privacy

All information shared during consultation sessions is strictly confidential. No detailed information about your session will be disclosed to anyone outside PsyHome without your prior written consent. However, in certain circumstances therapists are mandated by law to break confidentiality, if/when:

• the client poses a danger to themselves;
• the client makes a serious threat of violence towards a reasonably identifiable victim;
• the client provides written authorisation to release information;
• a court orders the release of information (note: our centre does not provide psychological services for court or police cases);
• the client is below 18 years of age (parents/guardians have the right to access therapeutic information; the therapist will brief them with a session summary);
• a child or an elderly person is abused or neglected.

Professional consultations & case discussions. To enhance the quality of care, our professionals may consult with other licensed health and mental-health experts. Every effort is made to protect your identity, only relevant clinical details are discussed, and all consulting professionals are legally bound by confidentiality.

Duty to protect. Where there is a credible and immediate threat of harm to yourself or others, we may be required to take protective action — which may include seeking hospitalisation, notifying family members or emergency contacts, or informing law enforcement or medical personnel. Information is disclosed only to the extent necessary to prevent harm.

No-recording policy. To protect privacy and the integrity of sessions, PsyHome does not record any part of your session (video or audio), and clients are strictly prohibited from recording, photographing or capturing any part of a session using any device. This applies to both in-person and online sessions.