what we offer

The Employee Assistance Program (EAP)

provides assistance to individuals dealing with issues that affect your work, home, or family life. Use of the EAP is free and confidential. The program is available to you, your spouse, and eligible dependents. We provide practical assistance to employees when 

personal or work issues arise that may impact on their ability to do their job or affect their wellbeing. The EAP provides many services that can assist you in a variety of life changes and workplace issues which may include some of the following:

Events and issues which may give rise to requests for EAP services include (but are not limited to):

  1. Problems with performance.
  2. Relationships between co-workers.
  3. Bullying and harassment.
  4. Managing conflict and anger management.
  5. Adjusting to change in the workplace.
  6. Career change.
  7. Managing work related stress.
  1. Anxiety or depression.
  2. Stress management.Grief and loss.
  3. Midlife and life transition issues.
  4. Emotional or physical abuse.
  5. Low self-esteem.
  6. Substance abuse.
  7. Gambling problems.
  8. Anger management.
  1. Work-life balance.
  2. Concerns about children.
  1. Parenting and step-parenting issues.
  2. Separation and divorce.
  3. Financial or legal problems.
  4. Domestic violence.
Work Issues
Personal Issues
Family Issues
Relationship Issue
EAPs Benefits

Key Benefits Of EAPs To Employers

Employers spend a large amount of funds on providing a variety of benefits to employees, including health insurance programs. They might wonder about the specific benefits of EAPs. Is investing in this category of care truly worth it? There are many benefits of providing an EAP to employees, including increased productivity, low costs compared with the potential gains and a high ROI. Here are a few benefits to consider.

Employee productivity

Employee productivity is improved. Employees struggling with personal problems have difficulty focusing at work.

They may even struggle enough that they call in sick frequently.

As a result, the company is affected by potential losses.

The Society for Human Resource Management reports that companies lose 36 percent of their productivity as a result of employee absences.

Introducing an EAP can help solve this problem.

Studies have shown that implementing an EAP can lower time lost at work by 33 percent and decrease or work-related accidents by 65 percent.

Improve employee retention

A positive work environment benefits all employees. Many employees stay on the job due to friendships with co-workers. It’s reported that 51 percent of employees stay at a job due to positive relationships with co-workers. The work environment can be improved when people can get access to the resources required to handle challenges in their personal lives. EAPs help employees stay present and happy at work. When issues come up, they are resolved faster.

Offering EAPs to employees demonstrates the employer and human resources are genuinely concerned about the employee’s happiness, but it also helps increase workplace productivity. Employees know that if they have a difficult time in their lives, there are resources that can help them navigate those situations.

EAP support services

Key features of our EAP support services:

Guaranteed response times and action plans.
Coverage 24 hours per day, 7 days per week. P
Professional support for employees involved in a serious incident.
Individual and/or group support as required.
Liaison and support for management, both immediately in response to the incident and following the initial intervention.
Proactive care that assists employees return to the workplace.
Formal critical incident reporting to management.
About EAP

How it works

Understanding how EAPs work

EAPs are paid 100 percent by the employer and are administered through a third-party company. Employees can feel confident that because it’s administered outside of the company, the personal details shared are confidential. The employee can speak freely about whatever challenge they’re facing and know that the employer won’t have those details. The employee can’t take an EAP with them when leaving the job, unlike traditional health benefits.

Cost of EAPs

The cost of EAPs is reasonable. The Centers for Disease Control and Prevention reports that productivity losses resulting from absenteeism cost employers approximately $225 billion annually in the United States, which breaks down to $1,685 per employee. The cost of EAPs varies by program, but typically ranges from $10 per employee to $100 per employee, which is a significant savings compared with the potential absenteeism. Once the program is in place, it’s important that employers continue to communicate the benefits to employees so that it’s top of mind when a problem in their lives occurs.

EAPs help the company save money. Businesses are spending an increasing amount of money on healthcare costs each year. Mental health challenges alone cost employers an estimated $20 billion annually and account for 75 percent of short-term disabilities. The ROI on EAPs is significant, with a return that is 8 times every $1 invested. Businesses that invest in an EAP can reduce overall health costs, lower medical insurance usage and have fewer absences.


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